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Whitepaper: the 3 biggest Challenges in Chatbot Projects

Artificial intelligence is not a miracle weapon. We have summarized for you the 3 biggest challenges that companies face in the context of chatbot projects. Including solutions and tips for your project!

Whitepaper: Chatbots in Customer Service

Customers open up to digital channels and developments in the area of Artificial Intelligence create a boom of the bots. Authors show current trends and demonstrate at the example of a customer case how automation in customer service works.

Benchmark Study: Customer Service in the digital Age

Nowadays, apart from traditional contact channels such as telephone and E-Mail also numerous digital contact possibilities are available. Is it wise to jump on the digital bandwagon? The benchmark-study provides you with new insights and findings.

Whitepaper Customer Experience Management

Join the customer journey, too. In the customer experience whitepaper you are provided with the necessary tools to bring your service organisation on the right track and excite your customers.

Whitepaper Customer Care Concept

In order to achieve commercial success today, customers need to be put in the focus and customer service has to be adjusted to the specific needs along the entire customer life cycle. Frédéric Monard shows the way to successful transformation by using the Customer Care Concept 2.0.