Artificial intelligence is not a miracle weapon. We have summarized for you the 3 biggest challenges that companies face in the context of chatbot projects. Including solutions and tips for your project!
Nowadays, apart from traditional contact channels such as telephone and E-Mail also numerous digital contact possibilities are available. Is it wise to jump on the digital bandwagon? The benchmark-study provides you with new insights and findings.
In order to achieve commercial success today, customers need to be put in the focus and customer service has to be adjusted to the specific needs along the entire customer life cycle. Frédéric Monard shows the way to successful transformation by using the Customer Care Concept 2.0.